Our highest priority is your complete satisfaction. If your order arrives in a manner different from what you approved, please do not hesitate to reach out to your Sales Representative, and we will be pleased to assist you in addressing any general issues that you may have with your print job.
Cancellation
Once you approve the Digital Artwork Proof, production begins immediately. You may cancel your order at any time prior to production. However, all printed products are customized based on your specifications and are not subject to cancellation or reduction once manufactured.
Returns
As these products are customized, we are unable to accept returns or exchanges for any items unless the merchandise is misprinted, materially flawed, or defective.
Claims for misprinted/damaged/defective items must be submitted within 30 days of receiving the product. If you do not contact us within this timeframe, we will assume that your job was satisfactory upon receipt, and will be under no obligation to provide a refund or reprint.
Once you contact us, we will have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a reprint or refund.
Customers are responsible for the return shipping costs of items, and we are unable to accept returns sent C.O.D. If the return is due to customer error or unauthorized return (including rejected shipments), the customer is fully responsible for both returns and reshipment.
The refund method depends primarily on the initial payment method. For credit card orders, the refund will be processed to the same credit card used for the purchase.
